Frequently Asked Questions
Find answers to commonly asked questions about ASCEND Athletics products, orders, shipping, returns and our community.
Orders
When will my order ship?
Every ASCEND Athletics item is made to order. Orders are typically processed within 2–5 business days before they ship.
How long does shipping take?
After production is complete, standard shipping within the United States typically takes 3–7 business days. Delivery times may vary depending on your location and carrier.
How can I track my order?
Once your order ships, you'll receive a confirmation email with your tracking number.
Can I change or cancel my order?
Because every item is made specifically for you, production begins shortly after your order is placed. Contact us immediately if you need changes; we cannot guarantee changes once production has started.
Products
What sizes do you offer?
Youth XS, Youth Small, Youth Medium, Youth Large, Youth XL, Adult Small, Adult Medium, Adult Large, Adult XL, and Adult 2XL. Availability may vary by product.
How do your shirts fit?
Our apparel features a comfortable athletic fit. If you're between sizes or prefer a looser fit, we recommend sizing up.
What materials are used?
We use premium-quality garments selected for comfort, durability, and everyday wear.
Will the designs fade?
Our apparel is printed using high-quality printing methods designed for long-lasting color and durability when proper care instructions are followed.
Care Instructions
How should I wash my apparel?
Machine wash cold, wash inside out, use mild detergent, do not bleach, tumble dry low or hang dry, and do not iron directly on the printed design.
Returns & Exchanges
What is your return policy?
Because every item is made to order, we do not accept returns or exchanges for incorrect size selection or buyer's remorse.
What if my item arrives damaged, defective, or incorrect?
Please contact us within 30 days of delivery with photos of the issue so we can work toward a resolution.
Payments
What payment methods do you accept?
We accept major credit cards, debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other payment methods available through Shopify.
Champion of the Month
What is Champion of the Month?
Champion of the Month recognizes kids who demonstrate hard work, perseverance, leadership, kindness, and achievement in sports, academics, music, robotics, debate, community service, or everyday life.
Who can be nominated?
Anyone can nominate a deserving child, including parents, coaches, teachers, family members, friends—or kids may nominate themselves.
How do I submit a nomination?
Complete the Champion of the Month nomination form on our website and tell us why the nominee deserves to be recognized.
Brand
What is ASCEND Athletics?
ASCEND Athletics is more than an apparel brand. Our mission is to inspire young people to believe in themselves, work hard, build confidence, and pursue greatness in sports, school, and everyday life. Wear the Mindset.
Unleashed Collection
What is the Unleashed Collection?
The Unleashed Collection is inspired by the idea that everyone has an inner strength waiting to be unleashed. Everyone has an animal inside. It's time to unleash it.
Shipping
Do you ship internationally?
Currently, we primarily serve customers within the United States. International shipping availability may expand in the future.
Contact
How can I contact ASCEND Athletics?
Email: hello@ascendathleticbrand.com
Website: ascendathleticbrand.com
Promotions
Do you offer discounts?
Yes! Join our email list to receive early access to new collections, exclusive offers, giveaways, and special promotions.
Community
How can I stay connected?
Follow ASCEND Athletics on Instagram, TikTok, Facebook, and YouTube for new releases, motivational content, community challenges, Champion of the Month features, giveaways, and more.
Wear the Mindset
What does 'Wear the Mindset' mean?
Wear the Mindset represents confidence, discipline, resilience, and the belief that success begins with the way you think. Every design reminds young people to pursue greatness in sports, school, and life.